![]() ![]() Great typing skills (at least 35 words per minute required).Consistent work history and previous call center experience a plus.A high school diploma (or GED equivalent).Excellent problem solving and follow-up skills.Passionate, self-motivated and genuinely interested in other people!.Excellent ability to communicate clearly on the phone.Individuals looking for career growth are encouraged to apply. Agents will be expected to be engaging, flexible, customer service minded, and resourceful - all while giving each customer a memorable experience. This position supports all inbound calls providing technical support, account management and overall general questions. We are hiring for the coolest new company on the block – GAMESTOP (powered by Atento). ![]() This is your opportunity to work for the world’s largest retail gaming and trade-in destination for Xbox, PlayStation and Nintendo games. The only way you - more.Do you love videogames? Do you love talking to people who are passionate about video games? This company also requires that you work all holidays including state and federal major holidays if you are scheduled to work. There is a lot of drama that is not properly taken care of or addressed because there is no HR Department. You just saw a weird person walking around thinking it was a new agent coming out of training and into production. Like the Operations Manager, they never formally introduced themselves. When they hire new people, they are not being introduced. They do not keep all agents up to speed on current happenings on the production floor or the company in general. There is no goal system or reward system for that matter. They offer no incentives on the production floor. If your call time exceeds 7 minutes, you’re considered doing your job poorly. Also, Atento does not care if you go above and beyond for the customer. Otherwise you will receive 1 point for each day missed. The only way you can ever be excused from missing a day of work, is with a medical note. One of the supervisors is barley there, yet they don’t cut agents any slack. That’s a recipe for disaster within the production floor. This company just barely started here in Utah 4 months ago, they will hire anybody and everybody of all ages, some may say how great that is, others already know that’s not great. It was up to us to try and figure out acceptable compensation and workarounds. Did the client ever do anything to fix these issues? Of course not. A lot of issues we have to fix are because of these glitches and bugs. It doesn't help that at the call center I was working at, our client was a certain video-game store that made big news in 2020 due to the stock market. Anything short of perfect reflects poorly on you.Ĭalls are difficult and stressful. Now if you need help with a customer's issue, you need to rely on your colleagues. We used to have a program where agents would be designated as "mentors", and their job would be to assist other agents. Instead of hiring, management decided to just make do. That means people get overstressed and leave, causing a downwards spiral. And with less people working, that means more work for the people who do stay. Instead, what you actually get is the management placating the staff with a few luxuries to draw attention away from many flaws. We were told that it would be really cool and fun. When I began training for working at Atento, I felt excited to be there. ![]()
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